What happened?
You want to return the item you purchased from us? What happened?

Deepkala is customer-focused store. We’ll never want our customer to be in such a situation that they’ll want to return or exchange our items. Each item that leaves our store for shipping is checked by our quality department. So, chances that you receive an item less than perfect will be very very rare.

However, if you still want to return the item you bought, please read the following.

Color Variation?
We make every effort to display actual colors but as you can understand there are many factors that cause color variations like your monitor color settings, photography, lighting, etc.

So, it would not be possible to exchange or refund on the basis of color variation.

Handwork or Embroidered Items
When you purchase, you voluntary confirm about handwork or embroidery of our items.

Exclusive Items
Items that are exclusively designed and tailored for you are not eligible for return.

Our Policy
We put lot of efforts to our items and are confident about quality of our product but if for any reason you want to return our items we can consider your request remaining flexible to our policy of ‘no turn and exchange ‘, provided you have genuine problem to our item.

Used Items
Used items are not eligible for return or refund.

Shipping Costs
If you found shipping charges were too much and you don’t want our product on this basis, sorry it would not be possible.

Money-back Guarantee
You should inform us within 24 hours via phone +91-79-26577549 or email at iwantmymoney@deepkala.in Our product must be in original packaging and in intact position. Please note used items are not eligible for return or refund.
Once our quality department approves your request we’d be happy to exchange or refund the money.

The cost of returning the product would be borne by you.